RETURN POLICY

We assure you, and we care about you.

Take it easy! We offer a   30-day Return Guarantee for you to check the product when it’s still unused and assure you a full refund. 

▍Exchange & Refund Condition : 

“When the product is still unused, but you find it wrong or defective.”

Within 30 days of your parcel arrival, if the product you have purchased is unused but faulty, damaged, or wrongly described anywhere within our website, you are able to ask for a full refund or exchange.  Under this situation, the return delivery fee is free.

 

< Process >

  1. Kindly send us clear pictures or videos of the product you have received by Email or Facebook Messenger and state the problem you have encountered clearly.
  2. Choose your preferred pick-up time from the following periods (Monday to Friday):

     09:00 –12:00

     12:00 –15:00

     15:00 –18:00

     18:00 – 22:00

 

  1. When the time is confirmed, we will arrange pickup service from Poslaju of Pickupps (within Klang Valley) for you, and they will contact you regarding the arrival.
  2. Aside from the product that you’re asking to refund, please also kindly put the receipt, package bags, and protective wraps back to the parcel.
  3. Once we have received your parcel, we will arrange your refund/exchange as soon as possible. 

 Click to contact us by Facebook Messenger

▍Reminder: For products that have already been used, we don’t provide any warranty. 

However, 3C products (Massager/ Smart Vacuum Cups/ Bluetooth Earphones/ Bluetooth speakers / Gameboy / Wireless chargers / Lamps/ Powerbanks / Humidifiers / Shavers/ Juicers/ Fans ) include a 30-day warranty

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