Sneapy do provide 30 day warranty for certain electronic product. It included one-to-one free exchange.
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30-Day Warranty products:
Massager/ Smart Vacuum Cups/ Bluetooth Earphones/ Bluetooth speakers / Gameboy / Wireless chargers / Lamps/ Powerbanks / Humidifiers / Shavers/ Juicers/ FansÂ
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Within 30 days of your parcel arrival, if the electronic product you have purchased was found malfunction, you are entitled to request a one-to-one free exchange from us. Return delivery will be paid by Sneapy as RM8 for West Malaysia and RM15 for East Malaysia.
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30-Day Warranty Return ProcessÂ
- Kindly send us clear pictures or videos of the product you have received by livechat, email or Whatsapp and state the problem you have encountered clearly.
- Aside from the product that you’re asking to refund, please also kindly put the receipt, package bags, and protective wraps back to the parcel.
- We will review your product and one-to-one product exchange will be arranged for you as soon as possible.